Sivils Luxury

Cancellation Policy

RETURN POLICY

All sales are final unless the product is not as described. If there is ever an issue, our first course of action is to rectify the issue (such as a quick turn-around priority watch service at our watchmaker). Returns due to “buyer’s remorse” or not liking a watch are available for the same day as received, if the watch is in the same condition, for a 20% restocking fee. This restocking fee is an industry standard. No returns are offered on timepieces that we source for clients.

 

CANCELLATION ON THE PART OF US AS SELLERS

We reserve the right to cancel any transaction at any time. It is possible (but unlikely) that the watch you have inquired about/offered in the past 48 hours has since been sold unless explicitly noted, with Chrono24’s site being updated later. We provide all buyers the benefit of the doubt and work to make transactions happen!

 

CANCELLATION ON THE PART OF INTERNATIONAL BUYER

All international orders that are recalled due to failure of customs/VAT payment will be subject to a 20% restocking fee. Shipping costs typically triple when they are returned to the sender, and the process can take upwards of a month, so 20% has become a reasonable restocking fee in the industry. We may choose, at our discretion, to lower this restocking fee in certain circumstances. To avoid being in this position in the first place, please research your country’s customs/VAT laws and liability as a result of importing watches.[/vc_column_text][/vc_column][/vc_row]

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