Sivils Luxury

Shipping

  • Orders paid by wire will be shipped on the day we receive confirmation of the funds from our bank. We can guarantee that the package will go out the same day if the payment clears before 1 pm CST. If payment arrives later, we will ship the timepieces on the following day unless otherwise communicated. Please note that we accept wire transfers only, with some exceptions for Zelle. No ACH or other forms of electronic transfer will be accepted. Please note that orders will be canceled for non-payment two full business days after the order has been placed without receiving funds or a proper confirmation.
  • All US orders are shipped via FedEx 2 Day fully insured and will be delivered on a business day, Monday through Friday. There are no deliveries on Saturdays, Sundays, or Holidays. Saturday deliveries are available
  • You must provide a name, street address, phone, and email for your buyer profile. FedEx cannot deliver to P.O. boxes, APO, or FPO addresses including U.S Territories/Provinces.
  • Our insurance company, Inforsure Inc., will only ship using one of the following three methods, with the most popular being Hold for Pickup.
      • Hold for Pickup: You will have a total of five business days from the date of arrival to pick the package up from your nearest FedEx location. Hold for pickup is especially useful if you do not work from home, as you won’t have to stay home to receive the package. Make sure to bring a form of ID with you, so the FedEx employee can match your name on the package to your ID. We will pick the closest FedEx Office Print & Ship Center or FedEx Ship Center to you and ship to that location unless the buyer mentions a specific preferred location. Authorized and On-Site FedEx locations do not qualify.
      • Commercial Locations: IFS allows us to ship to commercial locations with a direct signature requirement on the package.
      • Residential Locations: We can ship to residential locations only if a COD (Check on Delivery) requirement is placed on the package. This forces the FedEx driver to physically exchange the package for a $1 check made out by you to us. This minimizes packages being dropped off in the front of houses or signed “COVID” and being dropped off without a physical handoff.
        • Apartment deliveries are not available/insured.
  • Following the requirements above, we have never had a single loss in the delivery. These are the safest, easiest, and most reliable methods available!

 

SALES AND USE TAX NOTICE

Sivils Luxury is based in Texas and only collects 8.25% sales tax for watches shipped to Texas addresses. In-person pickups are also subject to the 8.25% sales tax.

Internet Sales Tax Law:

Recently many states have issued guidance regarding purchases for which residents did not pay sales tax. When sales tax is not charged, use tax may be due on transactions that may have otherwise been taxable. It follows the same rules and requirements as sales tax.

  • There are three common instances where a use tax obligation may occur: Ordering from a mail-order catalog
  • Buying over the Internet
  • Buying goods in another state but having the merchant ship the goods to you in your resident state as opposed to you taking possession of them in the store.

In all these circumstances, if sales tax is not charged and the goods are shipped to you in your resident state, you may owe use tax to your resident state. Use tax is not owed if you pay another state’s sales tax on the purchase.

Remember though that not all internet and mail-order catalog purchases are subject to use tax. Please refer to your local city, county, or state taxing agency for questions on whether use tax may be applicable to your purchase.

The above “Sales and Use Tax Notice” is intended for general guidance and informational purposes only. This information is provided with the understanding that it does not render legal, accounting, tax, or other professional advice and services, nor does it promote, market, or recommend to another party any transaction or matter addressed herein. The above should not be used as a substitute for consultation with professional advisers and cannot be relied upon by any taxpayer for the purpose of avoiding penalties imposed under the Internal Revenue Code. Before making any decision or taking any action, you should obtain appropriate professional guidance.

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